Refund policy

When you buy directly from us, we want you to be 100% happy with your purchase experience. We hope you love everything you receive from us, but if you’re less than 100% satisfied, you may return or exchange any item within 30 days after your purchase. Purchases made at other retailers are not backed by our 100% Satisfaction Guarantee.  We want to make it right for you, as quickly and easily as possible.

Contact a Drifthooks customer care team member: 
info@drifthook.com

Order never arrived:
If your order didn't end up arriving, be sure to let us know!

First, check your shipping confirmation and check that you had entered the correct address. If the address was incorrect, we'd be happy to send you another order to the correct address, however, it will have to be at your cost.
If the shipping address was correct, get in touch with us at info@drifthook.com making sure you quote your order number. We'll see what can be done.

Damaged items:
The last thing we want is for you to be stuck with a damaged item. If an order arrives damaged, then please get in touch with a photo within a week's time!

Wrong size:
If you're unhappy with the size you've received, first check that the size stated on the garment matches the size stated on the sizing chart. Though rare, it's possible that the garment was mislabelled. Let us know and we'll get you sorted out. If you'd like a different size, get in touch with us at info@drifthook.com and we'll let you know what your next steps are.